A More Satisfying Way to Serve Buyers
Information has become instant and market access has become commoditized, agents are no longer able to lead with just information or market access and are being called to evolve.
Leading with a business that's client experience focused will create value that technology and high-volume lead generation companies simply can’t compete with or be able to replicate.
Client experience is the new differentiator in today's real estate landscape. Â
WHY CLIENT EXPERIENCE MATTERS MORE THAN EVER
Clients Need More Than Information Or Market Access.Â
There's abundance of information, access to everything there's to know about a real estate transaction at the click of a button, endless access to listings and market information paired with contradictory advice, algorithm-driven suggestions, and a faster pace market.
Leading with just information or market access is now limiting agent's ability to connect with today's buyers and sellers. The evolution of the real estate industry is client experience.Â
When your lead with client experience:Â
- Your value is demonstrated through experience, and clients recognize it without persuasion.
- You stand apart in a volume-driven, automated market, and clients choose you for how you lead.
- You operate from intention instead of tactics, and clients respond with trust and appreciation.
- Conversations feel aligned and collaborative, and clients feel respected rather than sold to.
- Business will feel more satisfying while delivering exceptional service clients genuinely appreciate.
Client Experience is now the #1 differentiator.Â
But don't just take our word for it...Â
Forbes.comÂ
Here's some of our favorites stats from the article ⬇️ ⬇️ ⬇️
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Businesses with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience
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73% of consumers say a good experience is key in influencing their brand loyalties
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68% of customers say the service representative is key to a positive service experience
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81% of companies view customer experience as a competitive differentiator
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The top reason customers switch brands is because they feel unappreciated
Introducing The Premium Buyer Experience
 A Done-With-You Experience Design Service
The Premium Buyer Experience was created for agents who recognize that the industry has changed and who are choosing to respond to the changes by delivering value through experience.Â
Rather than reacting to shifting policies, questions around value, advancements of technology or the volume driven tactics of large lead generation companies— this service is designed to support agents to adapt, evolve, connect and serve today’s buyers in the new real estate landscape.Â
This service provides a client experience focused framework, created-for-you assets, and supportive implementation guidance to quickly adopt, design, and implement a premium buyer experience into your business that’ll help restore confidence, enhance client satisfaction, enhance satisfaction with building a real estate business and elevate the standard that buyers and sellers can expect moving forward with the real estate profession.
What Is Included:
Premium Buyer Experience Framework
A thoughtfully designed framework that brings a client experienced focused structure to your buyer journey. Supporting a more satisfying way of working, one where expectations are clear, communication feels natural, and both you and your clients feel supported throughout the process.
Premium Buyer Experience Design & Strategy Session
A guided session to personalize the framework to your style and business, turning the framework into a personalized experience that creates momentum, enhances motivation, and supports positive client engagement.
Done-for-You Buyer Presentation Video Script
Crafted to clearly explain the policy changes and why exclusive buyer representation is now a non-negotiable advantage. This script walks your prospects through how your guidance strengthens their buying power and why you’re the expert they want in their corner.
Customizable Buyer Presentation Slides (Canva Template)
Engaging visuals to match your message. Just plug in your name, branding, and contact info, and you’re ready to record. No tech stress. No overthinking.
Step-by-Step Support to Record & Deliver Like a Pro
Learn how to shoot from your laptop or desktop, edit with ease, and send with smart tracking tools. Get real-time notifications when your video is watched and automate follow-up with a built-in call-to-action form so you know exactly when to engage.
Curated Checklist of Recommended Tools
Want to level-up your presentation with next-level polish? Get our vetted tool list (most under $200) that adds a personalized, professional touch that sets you apart, tools you'll use again and again across your business.
Buyer Consultation Follow up Process
Designed to minimize no-shows and cancellations pre-consultation. Â
Buyer Consultation Agenda Guide
Use our premium, non-pushy agenda to lead buyers to choose exclusive representation on their own.
Premium Agent Content Plan
This plan is specifically designed to help you stand out in your market and generate conversations with potential buyers on social media while reducing the workload of staying consistent with your online presence.Â
Downloadable Buyer's Guide
Professionally designed guide to help buyers understand the entire journey from contract to close, yours to brand and deliver.
Assistant-Ready Training
Have support? This entire service can be used as an easy-to-implement system your assistant can implement for you.
THE ROLEÂ OF VIDEO IN AÂ PREMIUM CLIENT EXPERIENCE
Connection First. Basics Covered. Consultation Preserved.
Connecting in a digital landscape requires adapting and using modern business tools and assets.
The foundation to a Premium Client Experience is using modern tools like video to build connection, deliver pertinent information without sacrificing connection.
It's the most effective way to build trust in today’s digital-first landscape.
It sets the stage for potential clients to meet you, understand your process, and feel supported — all before you ever step into a room together.
Video helps you:
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Build rapport, begin to establish your expertise, and become familiar Â
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Reduce uncertainty and minimize objections
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Cover the basics and preserves consultations for connecting more in depth with client and their goals
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Deepen trust and shorten decision timelines
But again, don't just take our word for it ⬇️ ⬇️ ⬇️

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Video can be a great way to educate current clients and prospects, establishing you as an expert in your field.
-Understanding the power of video for marketing.

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Video is single-handedly transforming the way businesses reach and engage with their customers. So if you want to stay connected and relevant, then you better make video a key part of your marketing strategy.
-Do you use video for marketing?Â

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96% of people rely on video to learn more about a product or service.
-30 Vital Video Marketing Statistics You Need to Know in 2025.Â
BONUS — ONGOING SUPPORT:
You'll receive 12 months of access to the Premium Experience Design Lab, a support environment to help you implement, refine and evolve your client experiences.Â
- Ongoing guidance as your experience comes to life
- Opportunities to refine and personalize over time
- Experience-design resources for today’s real estate landscapeÂ
- A community of agents focused on leading with Premium Client Experiences.
All delivered in our Premium Agents App for on-the-go help to keep you help you implement, refine, evolve your client experiences and be satisfied with your business growth.
The Results of a Premium Buyer Experience
Agents who implement a Premium Client Experience will notice:
- Renewed motivation and momentum in their business
- Buyers who feel supported and informed before ever meeting in personÂ
- Client focused consultations vs. using that time to explain the basics
- Clearer communication w/ clients and smoother decision-making
- Positive client responses that lead to trust, loyalty, and referrals
Hey there!
I'M NATALIE
KLUNÂ âžť
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I'm the Founder of Premium Agents, a Real Estate Broker turned Community Brand Builder and I have over 25 years of experience in Real Estate.
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My Mission is to help Agents build a community-focused business asset, set up streamlined processes and use modern business tools to deliver a Premium Client Experience, while minimizing the risk and overwhelm that often come with building a real estate business, especially in times of change.
I have tremendous empathy for what Agents are facing today, especially with the changes in policy, the questioning around compensation and the necessity of working with an agent, particularly a buyer’s agent, the shift in the market, and the growing uncertainty.
I know how hard Agents work and I know the tremendous value Agents provide to both buyers and sellers.
Even though real estate is changing, that's not something to fear.
It’s an opportunity to lead. Shift the narrative. Build a business that’s going to elevate the Real Estate Industry.
I’m a Real Estate Professional who’s walked in your shoes and now I’m 100% dedicated to helping Agents deliver Premium Services.
Let’s make this new era in Real Estate your most empowered one yet!
WHO THIS IS FOR
This experience is ideal for agents who:
- Want their business to feel fulfilling and sustainable
- Value clarity, service, and intention
- Enjoy leading clients with confidence and care
- Want buyers who feel encouraged and supported
- Believe a great experience creates great resultsÂ
Create an Experience That Supports You and Delights Your Clients
What makes this a “Premium” buyer experience?
How will this enhance my motivation and momentum?
What kind of response do buyers typically have to this experience?
Is everything really created for me?
Do I need to be tech-savvy or confident on video to do this well?
How does the Premium Experience Design Lab support ongoing satisfaction?
Can this be used to support my admin or team?
How soon will I feel the benefits of this experience?
Is this experience meant to replace how I currently work with buyers?
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The Premium Buyer Experience is a done-with-you experience created to help move forward into this new era in real estate and build a business that is deeply satisfying.Â
This is not a strategy-only or information-based program that leaves you to figure out implementation on your own. Instead, it includes a complete framework, created-for-you assets, and step-by-step implementation support designed to help you move forward with ease and momentum.Â
Everything is built to personalize with ease and be ready to deliver quickly, it also doubles as a training-ready resource so you can confidently involve your admin or support team without needing to know how to teach the strategy yourself.Â
Plus 12 Months access to our Premium Experience Design Lab, providing ongoing guidance, refinement, and support as your experience continues to evolve.
Welcome to the Premium Era in Real Estate!Â